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Get Outage Alerts

Don’t Be in the Dark When the Lights Go Out

¿Habla español?

Consulte el mapa de apagones de Austin Energy para ver si se ha reportado algún apagón.

Puede seleccionar el idioma español en el mapa e introducir su dirección en el campo de búsqueda para localizar su área en el mapa.

Puede reportar un apagón y también inscribirse para recibir alertas de apagones en su teléfono celular.

¿Desea inscribirse para recibir alertas de apagones?
Envíe APA o APAGON por mensaje de texto a 287846.

¿Preguntas?
Llame al 512-494-9400 y presione el 2 para hablar con un representante en español.

When you sign up to receive Outage Alerts from Austin Energy, you will be able to quickly and easily report outages and receive outage status updates using your mobile phone or device. Austin Energy will provide you with the best information available to keep you up-to-date so you can make plans.

Before You Begin

You will need to enter the following information about your utility account to sign up for Outage Alerts:

  • Your 10-digit City of Austin Utilities account number and ZIP code of the service address.  You can find the account number on your paper bill or on your eBill, or through City of Austin Utilities Online Customer Care. Include any leading or trailing zeros.
     
  • Don’t know your account number? You can also enter the phone number and ZIP code associated with your utility account.

 

Use Your Mobile Device to Sign Up Quickly and Easily

  1. Using your mobile device, text REG (or REGISTER) to 287846 (the numbers associated on the keypad with A-U-S-T-I-N).

    Para español envíe RGS por mensaje de texto a 287846.
     
  2. You will receive a text message asking for your Austin Energy account number (include any leading or trailing zeros). If you don’t have your account number handy, you can also use the phone number associated with your Austin Energy account. 
     
  3. Enter your ZIP code.
     
  4. Enter Y (entre S en español) to agree to Austin Energy Outage Alert Terms and Conditions.

That’s all there is to it — and you only have to register once.

If you have more than five accounts associated with your phone number, call 512-494-9400 to speak to a representative.

Watch Our "How To" Video for Details

New to Austin Energy?

New customers will not be able to report electric outages online or register to send and receive text message outage alerts for up to seven business days after start of service. If you experience a power outage during this time, please call 512-494-9400.

How to Use Outage Alerts

Use the following message codes to communicate with Austin Energy during a power outage using your mobile phone:

SMS Text Messaging Codes
Description English (full) English (short) Español
Register for Outage Alerts REGISTER REG RGS
Report a power outage OUTAGE OUT APAGON
Check power restoration status STATUS STAT ESTADO
Temporarily stop receiving Outage Alerts PAUSE PAU INTERRUMPIR
Resume receiving Outage Alerts RESUME RES CONTINUAR
Cancel Outage Alerts STOP STOP ALTO
Get help with Outage Alerts HELP HELP AYUDA

 

Other Ways to Sign Up for Outage Alerts

To sign up to receive text message alerts on your mobile device, you may also:

Learn More

Austin Energy websites will be unavailable Tuesday, August 22nd from 10:00 p.m. to 1:00 a.m. Wednesday, August 23rd due to scheduled maintenance. Thank you for your patience.

Customer Services
Disability Assistance

TDD: 512-477-3663
Relay Texas: 7-1-1

City of Austin ADA Office

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