Custom Technologies

Rebates & Incentives

Rebates & Incentives

Austin Energy

Customer Energy Solutions

721 Barton Springs Road

Austin, TX 78704

email icon   Customer Energy Solutions

phone icon   512-482-5346

Save Money & Energy
Save Money & Energy

Saving energy and money go hand-in-hand. We can all contribute to reducing Austin’s energy demand by making simple lifestyle changes and energy-efficient home improvements. When demand decreases, we all save. Austin Energy is committed to helping our customers achieve the greatest savings possible.

Customize your energy savings.

Austin Energy offers rebates to commercial customers who use custom energy-saving equipment or processes. 

Austin Energy provides rebates on custom projects not eligible for other Austin Energy rebates. Any new equipment or process that shows measurable efficiency improvement may be eligible. This includes:

  • Fan modifications
  • Absorption dehumidification
  • Process plant pumping modifications
  • Outside air intake reduction
  • Wire up-sizing
  • Cold storage insulation
  • Refrigeration system improvements
  • Fume hood modifications
  • Variable air volume systems
  • Demand control ventilation
  • Heat recovery systems
  • Elevator modification
  • Air compressor modifications
  • Process changes

To determine your rebate, Austin Energy will set a baseline based on our initial inspection results. Equipment that has failed or exceeded 50% of its life expectancy cannot be used to establish a baseline. To determine kilowatt (kW) savings, we use:

  • Code minimum requirements
  • Documented industry minimum efficiencies for similar equipment
  • Estimated loading or defaults as determined by Austin Energy
  • Performance of comparable equipment that is less efficient

PACE Financing Available

Austin Energy provides various opportunities for our customers to purchase energy efficient technologies. Many of these reduce energy consumption, enhance comfort and indoor air quality for your customers. PACE is an effective financing approach. Travis and Williamson County PACE programs enable owners of non-profit, commercial, and industrial properties to obtain low-cost, long-term financing for water and energy efficiency improvements and solar generation retrofits.  

Private sector lenders finance qualified improvements and property owners voluntarily agree to contractual assessments imposed on the property. PACE improvements generate positive cash flow with no out-of-pocket cost to the property owner. If the property is sold before the full amount is repaid, the repayment obligation automatically transfers to the next owner. PACE assessments complement Austin Energy incentive programs. 

This program offers $350 per kW for Type A (equipment) or $200 per kW for Type B (process) projects reduced for a wide range of applications based on the baseline.


  • You are an Austin Energy commercial customer.
  • You must comply with the Energy Conservation Audit and Disclosure (ECAD) ordinance if your business is located within the Austin city limits.
  • You operate at least four consecutive hours daily between 2:00 p.m. and 8:00 p.m. weekdays, June 1 through September 30. (This requirement does not apply to schools.)

Specific Requirements

  • This rebate applies for existing buildings and new construction.
  • If you qualify for any of our standard commercial rebates, you may not receive a Custom Technologies rebate unless Austin Energy approves.
  • All decisions Austin Energy makes regarding rebate amounts are final.
  • Energy storage technologies are not eligible.
  • Due to the specialized nature of custom energy improvement projects, Austin Energy may require a detailed energy analysis by a Texas professional engineer.
  • You must attach engineering submittals to the rebate application if a project requires one. Austin Energy must approve the application at least 30 days before work starts.
  • If the rebate is $50,000 or more, a Texas professional engineer must sign, seal, and date your rebate application (unless Austin Energy waives this requirement).
  • Equipment that has failed or exceeded 50% life cannot be used to establish baseline.
  • You must identify comparable, lower-efficiency equipment to establish baseline performance.
  • You must be able to measure efficiency improvements in kilowatts per standard cubic feet per minute (kW/scfm), kW/ton, or a similar measurement.
  • The new equipment must perform the same amount of work and production as the old equipment.
  • Savings cannot result from a set point adjustment, such as air pressure or temperature changes; these changes must be factored out of the rebate.
  • Austin Energy will calculate demand impacts using average demand for equipment whose cycles have variable loading.
  • The equipment, system, process, or modification must have at least a five year life expectancy.
  • You must use field observations to verify power use estimates and document operation conditions. Austin Energy will not base rebates on power measurements.
  • Bonus incentives for retrofit projects are not eligible.
  • You agree to keep the equipment at the installation site you indicate on your rebate application.
  • You allow Austin Energy to inspect the installation site for the duration of the agreement.

General Requirements

  • Complete and submit all forms, rebate applications, and required documentation that Austin Energy requests.
  • When applicable, all permits must be in place:
    • If your business is located within the Austin city limits, the City of Austin Development Services Department can help you identify what you need. You can apply for your Austin Energy rebate while your project is under review at the "One Stop Shop." Early involvement in the planning process gives Austin Energy the opportunity to provide input. Call the One Stop Shop at 512-974-6370 if you have any questions about your project review.
    • If your business is located in another jurisdiction, please contact your local permitting authority.
  • Installations must exceed currently adopted City of Austin Energy Code.
  • All work must meet manufacturers’ standards and local, state, and national codes.
  • Installed equipment must be new and have at least a one-year warranty.
  • You must keep efficiency improvements in place for at least five years.
  • You agree to let Austin Energy schedule initial and final site visits.
  • Rebates cannot exceed 50% of the total job costs, including materials, installation, and tax. You must confirm the total project cost.
  • Backup or redundant systems are not eligible for rebates.
  • Austin Energy may request invoices and equipment specifications.
  • You assign all rights to environmental attributes and credits resulting from energy savings to Austin Energy. This includes renewable energy and carbon offset credits.

Apply for a Rebate Online

You can apply for your rebate online. To make applying easier, have all required information on hand before you start.

Apply Online

Are You Waiting For a Rebate?

Use the confirmation (enrollment) and utility account numbers to check the status of your rebate application.

Check Status

Comply with ECAD to Qualify for Rebate

If your building is over 10,000 sq ft, you must be in compliance with the Energy Conservation Audit and Disclosure (ECAD) ordinance. ECAD promotes energy efficiency by identifying potential energy savings for your business. You can now choose one of two reporting options that best serve your business.

Learn more about ECAD for Commercial Buildings

Contact Austin Energy for More Information

Call 512-482-5346 or email Commercial Rebates if you have any questions about our rebates.

Apply for Your Rebate Online

All rebate applications are online. You must submit your rebate application prior to installation (Austin Energy must approve any exceptions). You will receive your rebate within four to six weeks after we give final approval for your rebate application. We send your rebate check to the business listed on the Payee section of your application unless you specify otherwise.

The City Council approves projects where rebates could exceed the City Manager's administrative spending authority under the City Charter, which is $58,000 for fiscal year 2017. Please allow time for this approval.

The following required documents will be needed to apply for a rebate:

  • W-9 (if account holder requests payment to a third party representative)
  • Letter of Authorization (if applicable)

Tips for Applying Online

  • Use a modern browser like Chrome, Firefox, Safari, or Internet Explorer 9 or higher.
  • You need to complete your online Commercial Rebate application in a single session. 
  • To make applying easier, have all available information on hand before beginning the application.
  • If your application requires supporting documentation, such as invoices or sales receipts, you will need to scan or photograph these documents and upload into the application system. The system will accept any of the following file formats:
    • Adobe Acrobat PDF (.pdf)
    • Microsoft Word Document (.doc or .docx)
    • JPEG (.jpg)
    • ZIP (.zip)
  • Check your rebate status using the confirmation (enrollment) number you receive after the application submission. You will also need your City of Austin utility account number, if applicable.

Additional Documents

Commercial Rebate Summary (pdf)


Funding is limited and available on a first-come, first-served basis. Offerings, program guidelines, and rebate levels are subject to change without notice. Rebate funds are encumbered (committed to be paid) during the fiscal year in which they are to be dispersed.

The Austin City Council must approve rebates of more than $61,000. The maximum combined rebate is $300,000 per customer site per fiscal year (October through September).

Last Updated: 3/28/17
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