Load Cooperative

Rebates & Incentives

Save Money & Energy

Austin Energy

Customer Energy Solutions

721 Barton Springs Road

Austin, TX 78704

email icon   Customer Energy Solutions

phone icon   512-482-5346

phone icon   512-972-8350

Save Money & Energy
Save Money & Energy

Saving energy and money go hand-in-hand. We can all contribute to reducing Austin’s energy demand by making simple lifestyle changes and energy-efficient home improvements. When demand decreases, we all save. Austin Energy is committed to helping our customers achieve the greatest savings possible.

Load Cooperative is a voluntary demand response (DR) program for commercial customers who can reduce energy use during grid peak load periods in the summertime. Austin Energy pays a financial incentive to those customers in exchange for helping us reduce overall load.

Call 512-482-5346 or email Customer Energy Solutions to become a participant.

If your business is able to control your electrical load, you can leverage that to contribute directly to the bottom line. Participating customers that reduce their energy usage during Curtailment Events earn an incentive of $45-55 per average kW curtailed, up to $61,000 annually per facility.

Demand response programs like Load Cooperative are a way for Austin Energy to reduce strain on the electrical grid during peak times, like hot summer afternoons. Your participation reduces the need for Austin Energy to acquire additional power generation, which keeps the overall cost of electricity as low as possible for our entire community.

Austin Energy will notify all participating customers of an upcoming curtailment event along with its start and stop times by text message, email or both.

Simple demand reduction activities include:

  • Turning off non-essential lighting, signage and decorative features
  • Raising temperature set-points
  • Cycling refrigeration and HVAC systems
  • Delaying non-essential production

To assist with planning your Load Cooperative participation and estimating your incentive, customers can use the free web-based Load Profiler (Energy Profiler Online), which provides a detailed, accurate picture of your company’s energy use patterns.

For more information, visit austinenergy.com/go/loadprofiler. Austin Energy will also perform a no-cost assessment to help interested customers determine if they are good candidates to participate.


Standard Demand Response is the best choice for your company if you need one hours’ advance notice in order to implement demand reduction measures.

Fast Demand Response maximizes your incentive if your business is able to curtail demand more quickly, with around 10 minutes’ advance notice.

  Standard DR Fast DR
Incentive Paid $45 per kW reduced $55 per kW reduced
Event Duration 2 hours 2 hours
Time Frame Between 4pm-7pm Between 4pm-7pm
Notice Given 1 hour 10 minutes
Number of Events Around 15; max of 20 Around 15; max of 20
Automated Demand Response (ADR) Optional Required


After each event, Austin Energy will remotely read participating customers’ meters to determine incentive payments based on energy reduced. Incentives are paid at the end of the season, either by check or bill credit. Austin Energy will provide an annual performance report and additional technical coaching to help increase potential incentives earned.

Example: Company A is a manufacturing facility with a significant motor and pump load. They join Load Cooperative and participate in 12 out of 14 demand reduction events. By shutting down the operation of their motors, they are able to reduce their power usage by 360 kW. With Standard Demand Response, they will receive a $16,200 incentive. If they are able to shed load more quickly and participate in Fast Demand Response, their incentive would increase to $19,800.


  • Load Cooperative participants must be Austin Energy customers with commercial electric service. Austin Energy will assist customers to ensure all participating facilities are Energy Conservation Audit and Disclosure (ECAD) compliant (unless exempt).
  • Your facility must be able to reduce demand during curtailment events, which occur on weekdays, for up to two hours between 4:00 p.m. and 7:00 p.m., June 1 through September 30 (excluding the Independence and Labor Day holidays). Austin Energy will not call more than 20 events in one season (customer should anticipate approximately 15 events per season)
  • Ideal candidates are businesses that can reduce load by approximately 10% during curtailment events, where total curtailable load exceeds 20 kW across all participating facilities.
  • Standby or emergency generators shall not be used to offset load. Only load reductions qualify.
  • All participating facilities shall not contract with the Electric Reliability Council of Texas (ERCOT) Emergency Response Service program for participation in Time Period 4 (between 4:00 p.m. and 7:00 p.m.) from June through September.
  • For Standard Response participants, notifications are sent 1 hour prior to the event start time. Notifications are sent via email and/or text messages.
  • For Fast Response participants, notifications are sent 10 minutes prior to the event start time. In order to qualify for the 10-minute notification time, your facility must currently be setup for Automated Demand Response (ADR) or have a plan to install ADR equipment or software at your facility prior to May 31, 2021.
  • If your facility does not currently have an advanced (AMI) meter, you must allow Austin Energy to install one. Austin Energy will install the necessary equipment at no additional cost to the customer, typically within 4 weeks of enrollment into the program. AMI meters are required to monitor customer load and ensure accurate estimates of load shed and incentives.
  • The minimum annual incentive payment is $25. If a participating customer’s total curtailment incentive does not exceed this value, Austin Energy will provide coaching to determine whether continued participation is feasible. The maximum annual incentive payment cannot exceed $61,000 per customer facility.
  • Customers may terminate their enrollment at any time. Austin Energy may terminate a customer’s enrollment for a lack of participation or if the program is discontinued.
  • Austin Energy will not be liable for any indirect, special, incidental, punitive, or consequential damages, including but not limited to business interruption, loss of profits, or expenses incurred arising out of the customer’s curtailment of electric usage.
  • Participants assign all rights to environmental attributes and credits resulting from energy savings to Austin Energy. This includes renewable energy and carbon offset credits.
  1. Contact your Key Accounts Representative.
  2. Determine your facility’s monthly, summer demand and how much you are able to reduce during a demand response event.
    • Contact Austin Energy to perform a DR site assessment and to assist in the development of a curtailment plan.
  3. You must complete an Austin Energy Load Cooperative Enrollment Form (pdf).
  4. Austin Energy will verify that the correct metering is in place.
  5. You reduce your electricity use when Austin Energy notifies you of a curtailment event.
  6. Austin Energy will remotely read your meter to determine incentive payments based on your average demand reduction.
  7. At the end of the season, Austin Energy will pay for the demand you save (per average kW) either by check or credits to future monthly bills.

To learn more or to begin enrollment in this Austin Energy commercial rebate program, call us at 512-482-5346.


Funding is limited and available only to Austin Energy customers on a first-come, first-served basis. Offerings are subject to change without notice.

Date last reviewed or modified: 5/8/20

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