We apologize! We are temporarily offline. Thank you for your patience while we work to bring our systems back in service.
Dial 512-322-9100 or 3-1-1 to report electric outages in your area.
Make a payment anytime and enjoy immediate payment posting by utilizing the Quick Payment by phone or online option. Please note there is a convenience fee assessed for each Quick Payment: $2.39 for residential, $3.95 for commercial accounts.
| North Branch
8716 Research Blvd., Suite 115 Austin, TX 78758 |
The North Branch location is open with limited hours of operation. The drop box at North Branch is open.
Open Monday, Wednesday, and Friday 8:00 a.m. to 3:00 p.m. Open Tuesday and Thursday 10:00 a.m. to 5:00 p.m. |
| South Branch
1901 W. William Cannon Drive, Suite 100 Austin, TX 78745 |
The new South Branch location is temporarily closed for repairs. The drop box at South Branch is open. |
| East Branch
Rosewood-Zaragosa Center 2800 Webberville Road Austin, TX 78702 |
The East Branch location and drop box are temporarily closed in response to COVID-19. |
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You can expect these precautions for the safety of customers and staff:
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Pay stations are located throughout the community. The store may charge a handling fee ($.75 - $2.00) to process payments.
Pay stations provide only bill payment services. Call 512-494-9400 for detailed account information.
| Authorized Pay Stations | Address | City |
| HEB #1 | 2701 East 7th St. | Austin, TX 78702 |
| HEB #1 | 201 N. FM 685 | Pflugerville, TX 78660 |
| HEB #2 | 6607 South IH-35 | Austin, TX 78744 |
| HEB #3 | 1000 E. 41st Street Center | Austin, TX 78751 |
| HEB #4 | 7015 Village Center | Austin, TX 78731 |
| HEB #6 | 12407 N. Mopac Expressway | Austin, TX 78758 |
| HEB #7 | 1434 Wells Branch Parkway | Pflugerville, TX 78726 |
| HEB #8 | 2400 South Congress | Austin, TX 78704 |
| HEB #9 | 5808 Burnet Rd. | Austin, TX 78756 |
| HEB #10 | 7010 Highway 71 West | Austin, TX 78735 |
| HEB #11 | 2110 Slaughter Lane | Austin, TX 78748 |
| HEB #12 | 2508 E. Riverside Dr. | Austin, TX 78741 |
| HEB #13 | 7032 Ed Bluestein Blvd. | Austin, TX 78723 |
| HEB #14 | 170 E. Whitestone Blvd. | Austin, TX 78613 |
| HEB #15 | 9414 N. Lamar Blvd. | Austin, TX 78753 |
| HEB #16 | 13776 Highway 183 North | Austin, TX 78750 |
| HEB #17 | 10710 Research Blvd. | Austin, TX 78759 |
| HEB #19 | 600 W. William Cannon | Austin, TX 78745 |
| HEB #20 | 6001 W. Parmer Lane | Austin, TX 78727 |
| HEB #21 | 12400 State HWY 71 | Austin, TX 78733 |
| HEB #23 | 6900 Brodie Ln. | Austin, TX 78745 |
| HEB #25 | 500 Canyon Ridge Rd. | Austin, TX 78753 |
| HEB #26 | 2800 E. Whitestone Blvd. | Cedar Park, TX 78613 |
| HEB #27 | 11521 N. Hwy. 620 Bldg. A | Austin, TX 78750 |
| HEB #28 | 5800-A W. Slaughter Lane | Austin, TX 78749 |
| HEB #29 | 701 S. Capitol of TX Hwy | Austin, TX 78746 |
| Randall's #473 | 6800 Berkman Dr. | Austin, TX 78723 |
| Randall's #485 | 2025 W. Ben White Blvd. | Austin, TX 78704 |
| Fiesta Mart #25 | 3909 N. IH-35 @ 38th St. | Austin, TX 78722 |
| Fiesta Mart #64 | 5510 S IH 35 @ Stassney Lane | Austin, TX 78745 |
| Walmart (via Paymentus) | 710 E Ben White Blvd. | Austin, TX 78704 |
| Walmart (via Paymentus) | 5017 W Highway 290 | Austin, TX 78735 |
| Walmart (via Paymentus) | 1030 Norwood Park Blvd. | Austin, TX 78753 |
| Walmart (via Paymentus) | 12900 No. I-35 Service Road SB | Austin, TX 78753 |
| Walmart (via Paymentus) | 2525 W Anderson Ln (Northcross Mall) | Austin, TX 78757 |
| Walmart (via Paymentus) | 9300 S IH 35 Frontage Rd Ste B (Southpark Meadows) | Austin, TX 78748 |
| Walmart (via Paymentus) | 13201 Ranch Rd 620 N | Austin, TX 78717 |
We accept personal or cashier’s checks and money orders at the following drop box locations. Do not put cash in a drop box.
Payments placed in a drop box on a Friday are processed on the next business day (usually Monday).
If you have received a notice of disconnection for non-payment, do not place your payment in a drop box. Make your payment at one of our Utility Customer Service Centers or authorized pay stations.
| Address | City |
| 625 East 10th Street | Austin, TX 78701 |
| 505 Barton Springs Road | Austin, TX 78704 |