We Are Currently Unavailable

We apologize! We are temporarily offline. Thank you for your patience while we work to bring our systems back in service.

Report Electric Outages

Dial 512-322-9100 or 3-1-1 to report electric outages in your area.

Make a Quick Payment Online or By Phone with a Credit Card

Make a payment anytime and enjoy immediate payment posting by utilizing the Quick Payment by phone or online option. Please note there is a convenience fee assessed for each Quick Payment: $2.39 for residential, $3.95 for commercial accounts.

Pay at a Utility Customer Service Center

Utility Customer Service Centers
North Branch
8716 Research Blvd., Suite 115
Austin, TX 78758
The North Branch location is open with limited hours of operation. The drop box at North Branch is open.

Open Monday, Wednesday, and Friday
8:00 a.m. to 3:00 p.m.

Open Tuesday and Thursday
10:00 a.m. to 5:00 p.m.
South Branch
1901 W. William Cannon Drive, Suite 100
Austin, TX 78745
The new South Branch location is temporarily closed for repairs. The drop box at South Branch is open.
East Branch
Rosewood-Zaragosa Center
2800 Webberville Road
Austin, TX 78702
The East Branch location and drop box are temporarily closed in response to COVID-19.
COVID-19 Safety Precautions At Our Service Centers

You can expect these precautions for the safety of customers and staff:

  • Face coverings are required in accordance with the current City of Austin Stay Home Work Safe order.
  • Social distancing, traffic management markers, and occupancy limits are in place.
  • Safety barriers have been installed at payment counters.

Pay at an Authorized Pay Station

Pay stations are located throughout the community. The store may charge a handling fee ($.75 - $2.00) to process payments.

Pay stations provide only bill payment services. Call 512-494-9400 for detailed account information.

Authorized Pay Stations
Authorized Pay Stations Address City
HEB #1 2701 East 7th St. Austin, TX 78702
HEB #1 201 N. FM 685 Pflugerville, TX 78660
HEB #2 6607 South IH-35 Austin, TX 78744
HEB #3 1000 E. 41st Street Center Austin, TX 78751
HEB #4 7015 Village Center Austin, TX 78731
HEB #6 12407 N. Mopac Expressway Austin, TX 78758
HEB #7 1434 Wells Branch Parkway Pflugerville, TX 78726
HEB #8 2400 South Congress Austin, TX 78704
HEB #9 5808 Burnet Rd. Austin, TX 78756
HEB #10 7010 Highway 71 West Austin, TX 78735
HEB #11 2110 Slaughter Lane Austin, TX 78748
HEB #12 2508 E. Riverside Dr. Austin, TX 78741
HEB #13 7032 Ed Bluestein Blvd. Austin, TX 78723
HEB #14 170 E. Whitestone Blvd. Austin, TX 78613
HEB #15 9414 N. Lamar Blvd. Austin, TX 78753
HEB #16 13776 Highway 183 North Austin, TX 78750
HEB #17 10710 Research Blvd. Austin, TX 78759
HEB #19 600 W. William Cannon Austin, TX 78745
HEB #20 6001 W. Parmer Lane Austin, TX 78727
HEB #21 12400 State HWY 71 Austin, TX 78733
HEB #23 6900 Brodie Ln. Austin, TX 78745
HEB #25 500 Canyon Ridge Rd. Austin, TX 78753
HEB #26 2800 E. Whitestone Blvd. Cedar Park, TX 78613
HEB #27 11521 N. Hwy. 620 Bldg. A Austin, TX 78750
HEB #28 5800-A W. Slaughter Lane Austin, TX 78749
HEB #29 701 S. Capitol of TX Hwy Austin, TX 78746
Randall's #473 6800 Berkman Dr. Austin, TX 78723
Randall's #485 2025 W. Ben White Blvd. Austin, TX 78704
Fiesta Mart #25 3909 N. IH-35 @ 38th St. Austin, TX 78722
Fiesta Mart #64 5510 S IH 35 @ Stassney Lane Austin, TX 78745
Walmart (via Paymentus) 710 E Ben White Blvd. Austin, TX 78704
Walmart (via Paymentus) 5017 W Highway 290 Austin, TX 78735
Walmart (via Paymentus) 1030 Norwood Park Blvd. Austin, TX 78753
Walmart (via Paymentus) 12900 No. I-35 Service Road SB Austin, TX 78753
Walmart (via Paymentus) 2525 W Anderson Ln (Northcross Mall) Austin, TX 78757
Walmart (via Paymentus) 9300 S IH 35 Frontage Rd Ste B (Southpark Meadows) Austin, TX 78748
Walmart (via Paymentus) 13201 Ranch Rd 620 N Austin, TX 78717

Pay at a Drop Box

We accept personal or cashier’s checks and money orders at the following drop box locations. Do not put cash in a drop box.

Payments placed in a drop box on a Friday are processed on the next business day (usually Monday).

If you have received a notice of disconnection for non-payment, do not place your payment in a drop box. Make your payment at one of our Utility Customer Service Centers or authorized pay stations.

Drop Box Locations
Address City
625 East 10th Street Austin, TX 78701
505 Barton Springs Road Austin, TX 78704