Power Partner℠ Program Helps Keep Rates Low

Customer participation helps meet community energy demand.

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Austin Energy

Customer Energy Solutions

721 Barton Springs Road

Austin, TX 78704

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phone icon   512-482-5346

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Power Partner℠ Program Helps Keep Rates Low

When you save energy as a Power Partner, you help the community, too.

The voluntary Power Partner Program gives you direct savings for each thermostat you enroll. Your participation also helps Austin Energy manage energy use for the whole community when demand is highest on the hottest summer days.

Already Own a Smart Thermostat?

Become a Power Partner and take advantage of our Summer Offer! From July 1 through September 6, earn a $130 bill credit for each eligible thermostat you enroll in the Power Partner program, where Austin Energy adjusts your thermostat on a handful of high energy use days.

Thinking of Buying a Smart Thermostat?

Austin Energy customers qualify for a $25 rebate for each new eligible, smart thermostat installed at home. Then, you can become a Power Partner and get the $130 bill credit for each new thermostat you enroll.

Enroll in the Power Partner program

What Is the Power Partner Program?

Customers who choose to enroll in the Power Partner program earn bill credits for enrolled thermostats, which helps Austin Energy manage community energy use via Power Partner events on extremely hot days.

During a Power Partner event, Austin Energy adjusts the temperature setting on thousands of thermostats across the city, thanks to volunteer Power Partner customers. Temporary thermostat adjustments between 2 and 4 degrees can help you save money and maintain comfort at home as you join other customers in reducing community energy use and costs.

This group effort increases power grid reliability during hot summer days when community-wide energy use is highest.

What Happens During a Power Partner Event?

During a Power Partner event, Austin Energy will adjust the temperature setting by a few degrees, only as needed.

Power Partner events will:

  • Occur only between 3:00 p.m. to 6:00 p.m. during the summer (June 1 – Sept. 30), excluding rare emergencies.
  • Adjust your thermostat upward 2 to 4 degrees, no higher than 85 degrees.
  • Happen on weekdays only (no weekends or holidays).
  • Occur no more than three times per week and no more than 25 times during the summer period.
  • Adjust your thermostat downward 2 to 4 degrees roughly 30 minutes before the event (“pre-cooling”) to provide temporary comfort once the event begins.

You can opt out at any time by simply adjusting your thermostat or your thermostat app.

Austin Energy appreciates all of our customers who join us in this effort to responsibly meet community energy demand while helping keep energy costs low!

How Will I Know a Power Partner Event is Starting?

A message will appear in your thermostat app and on the thermostat display itself. You may also notice your house getting cooler just before Austin Energy begins a Power Partner event. This pre-cooling allows you to remain more comfortable during the event period and allows Austin Energy to maximize community results.

Can I Opt Out of a Power Partner Event?

Yes. You can opt out of any event by adjusting your thermostat or thermostat app. However, turning on a nearby fan can help you feel cooler while keeping your thermostat at the Power Partner event setting.

How Can I Monitor My Ongoing Energy Use?

Check your energy usage regularly to avoid surprises on your energy bill. You can view your home electric usage anywhere you have internet access simply by logging in to Online Customer Care. You can compare your usage to the previous month or year or to similar homes in your neighborhood. You can also set alerts for higher billing tiers and receive customized energy savings tips.

For an even deeper dive into your usage, including solar panel production info, access the Austin Energy Web App.

How Else Can I Save Money on My Electric Bills?

You may qualify for other rebates and loans to help pay for energy-efficient cooling and heating upgrades.

Learn More

Questions?

Austin Energy

Customer Energy Solutions

721 Barton Springs Road

Austin, TX 78704

email icon   Customer Energy Solutions

phone icon   512-482-5346

phone icon   512-972-8350

Date last reviewed or modified: 6/23/21
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