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Austin Energy,

Customer Energy Solutions,

4815 Mueller Blvd.

Austin, TX 78723-3573

  Customer Energy Solutions

  512-482-5346

  512-972-8350


Save Money & Energy

Saving energy and money go hand-in-hand. We can all contribute to reducing Austin’s energy demand by making simple lifestyle changes and energy-efficient home improvements. When demand decreases, we all save. Austin Energy is committed to helping our customers achieve the greatest savings possible.

Home Performance with ENERGY STAR®

Austin Energy is excited to announce that Home Performance with ENERGY STAR® is now Home Energy Savings.

You can receive rebates and loans to make energy-saving improvements to your home through Home Energy Savings. Contact a participating contractor to get started.

  • Description
  • Incentive
  • Eligibility
  • How to Apply
  • Find a Contractor

Home Energy Savings is a whole-house approach to energy efficiency. By making energy efficiency improvements to your home, you can save energy and improve your home's indoor air quality. Improvements made through the Home Energy Savings program typically lower summer energy bills by an average of 20%.

Austin Energy offers rebate and loan options to help you complete your project. For Rebate-only projects, you will receive rebate checks at the end of the project. For Rebate & Loan projects, the estimated rebates will apply to the project cost, reducing your total loan amount.

Limited Time Offer Rebates Now Available

From January 1 through April 30, 2024, receive rebates averaging $1,800 and an additional $600 rebate for qualifying projects. Plus, you can earn an extra $100 for each HVAC unit replaced and an additional $100 if you are a Texas Gas Service customer.

Need Help with Financing?

For qualifying Rebate & Loan projects, Austin Energy works with Velocity Credit Union to provide low interest financing starting at 1.99%. For Rebate & Loan projects, the estimated rebates will apply to the project cost, reducing your total loan amount.

Ask your Home Energy Savings participating contractor about these rebate and loan options to help you complete your project.

Click the Home Energy Savings Find a Contractor tab to get started today.

Participating Contractor Required

Austin Energy requires that you use an Austin Energy participating contractor to qualify for this offering. Your contractor can help you choose the right-sized equipment for your home. Participating contractors meet Austin Energy requirements for licensure, insurance, work quality, and equipment.

Our participating contractors will:

  • Discuss your home's condition with you
  • Conduct a no-cost energy analysis
  • Recommend improvements
  • Leave an estimate for any recommended work
  • Help you with the rebate/loan application process

Energy Efficiency Improvements

Possible Improvements (as recommended by the participating contractor):

  • Install a new central air conditioner or heat pump
  • Perform an AC tune up
  • Improve efficiency and temperature-balancing of air conditioning / heating system
  • Add attic insulation
  • Seal or replace leaky ducts and seal building envelope
  • Install airtight, insulated covers for pull-down attic stairs and whole-house fans
  • Install solar shading screens or film on single-pane windows
  • Install an eligible smart thermostat
  • Install an ENERGY STAR® rated heat pump water heater

Home Energy Savings Certificate and ECAD Exemption

If you complete all recommended work, you will receive a Home Energy Savings participation document. If you sell your home, this document will exempt you from reporting requirements of the Energy Conservation Audit and Disclosure (ECAD) ordinance (City of Austin only).

Rebates

See the charts below for details on Austin Energy's Home Energy Savings rebates.

Customers may also be eligible for up to $1,000 in rebates from Texas Gas Service when they complete a Home Energy Savings project. Learn more about available rebates and eligibility criteria by visiting Texas Gas Service.

Improvement Rebate
Mandatory Building Performance Measures
Air infiltration and duct sealing $0.12 per sq ft of floor area
Total external static pressure $175.00 for the first system, $100.00 each additional system
Other Building Performance Measures
Duct replacement/insulation $3.25 per linear foot for replacement / $1.00 per linear foot to insulate existing duct
Duct system performance improvement $200.00 first system, $100.00 each additional system / $75.00 per new return air improvement (max 3 per system)
Attic insulation to R38 Multiply the square footage of the attic X $.0035 (per sq ft) X the R-value added, + $45.00 setup fee
Fan Cover $25.00 each
Solar screens/solar film on single pane windows only (no new window rebates) $1.00 per sq ft
External combustion air $20.00 each
Insulated box for pull-down stairs $25.00 each
Additional attic access $25.00 each
Improve supply and/or return plenum $75.00 each
Install eligible smart thermostat $30.00 each
Supply grilles $10.00 each
Return air grilles $10.00 each
AC Tune Up per system (max of 5 systems) $175.00 each
Deep pleated media filters $50.00 each
ENERGY STAR® rated heat pump water heater (max of 5 units) $800.00 each

 

Limited Time Offer Rebates

  • $600 rebate for qualifying projects
  • $100 for each HVAC unit replaced
  • $100 rebate for qualifying projects, and you are a Texas Gas Service customer

Are you installing a new central air conditioning system as part of your Home Energy Savings project?

To qualify for project rebates, you must:

  • Install a system listed in the table below.
  • Make all recommended and approved energy efficiency improvements at the same that you have a new central air conditioning system installed.

 

Rebate amounts vary based on the type of equipment you install.

Central Split AC & Mini-Split Systems
Tier SEER2* EER2** Rebates
1 15.2 12.0 $750
2 16.0 12.0 $950
3 18.0 13.0 $1,150

 

Heat Pump & Heat Pump Mini-Split Systems
Tier SEER2* EER2** HSPF2***  Rebates
1 15.2 11.7  7.8 $800
2 16.0 12.0  8**** $1000
3 17.0 13.0  9 $1,200

*Seasonal Energy Efficiency Ratio 2 (SEER2) measures average energy efficiency over a cooling season.
**Energy Efficiency Ratio 2 (EER2) measures an air conditioner's energy efficiency at high outdoor temperatures and persistent use.
***Heating Seasonal Performance Factor 2 (HSPF2) measures the efficiency of a heat pump over the fall and winter seasons.
****Non-ducted heat pumps/heat pump mini-splits must have an HSPF2 of 9 or higher to qualify for the Tier 2 rebates.

Loan

Home Energy Savings customers may access a residential energy efficiency loan. The potential energy savings of the recommended upgrades to your home will determine your eligibility for accessing the loan. A low interest rate is available to customers with homes meeting the 15-point eligibility criteria.* This helps customers with a broad range of credit scores.

If your home needs fewer energy upgrades, you may still qualify for a residential energy efficiency loan at favorable rates from Velocity Credit Union. 

Apply for pre-approval online with Velocity Credit Union

Loan Parameters 15-Point Rate* Market Rate
Recommended improvements meet 15-point potential energy savings criteria set by Austin Energy? Yes No
Minimum Credit Score 600 Determined by Velocity Credit Union
Minimum Loan Amount $1,500 $1,500
Maximum Loan Amount $20,000 $20,000
Loan Term Up to 120 months Up to 120 months

Loan Interest Rates

  • Tier 1: Loans from $1,500 to $5,000 up to 60 months
  • Tier 2: Loans from $5,001 to $10,000 from 61 months to 120 months
  • Tier 3: Loans from $10,001 to $20,000 up to 120 months

1.99% - 3.99%

Market rate with good credit score; higher with lower credit scores

 

* The Austin Energy participating contractor will determine if the recommended energy efficiency measures in the home meet the 15-point potential energy savings criteria set by Austin Energy. Funds for the 15-Point Rate may be limited based on the reserve fund balance from the Better Buildings Grant.

To qualify for the low interest loan rate, your Home Energy Savings work must include a minimum of three energy efficiency measures and meet the 15-point potential energy savings criteria. During your loan application process, consult with Velocity Credit Union on which option is right for you and learn about monthly payment amounts.

 

Prerequisites

  • Your home or building must receive electric service from Austin Energy at residential rates.
  • Only owners of single-family homes, condominiums, town homes, duplexes, triplexes, fourplexes, and rental properties are eligible.
  • Your residence cannot be a mobile or manufactured home.
  • A participating contractor must perform the no-cost energy assessment and make all energy efficiency improvements.
  • All participating contractors are required to provide a warranty on all materials and workmanship for a minimum of one year from the date of final inspection by Austin Energy.
  • Participating contractors shall act as the manufacturer's agent for all equipment, workmanship, and materials’ warranties.
  • Participating contractors must comply with all program requirements and conduct business in an honest, professional, and ethical manner. All participating contractors must abide by the Austin Energy Code of Conduct and Ethical Requirements (pdf)​.

Requirements

  • You must qualify for at least $100 in rebates to participate.
  • Your home or building must be 10 years old or older.
  • Buildings where asbestos is found in the heating, ventilation, and air conditioning system are not eligible.
  • Buildings where remodeling is imminent or concurrent with the proposed installations are not eligible.
  • New AC units or heat pumps must be sized to service at least 600 sq ft or 12,000 BTU adjusted performance per ton, or the participating contractor must perform a Manual J load calculation to determine the size of the AC unit.
  • To qualify for an AC Tune Up, the system must be out of the manufacturer’s warranty and less than 15 years old.
  • New AC unit must meet the minimum SEER2/EER2 requirements.
  • All components of the system (condenser, furnace/air handler, and evaporator coil) must be replaced in order for the new system to be eligible for rebates.
  • To qualify for a heat pump water heater rebate, the unit must be labeled as an ENERGY STAR® certified hybrid electric water heater, have an Energy Factor of 2.0 or better, store a minimum of 40 gallons of water, be installed new (not used), and have a minimum 6-year warranty on major components supplied by the manufacture.
  • Renters must provide written permission from the property owner to participate.
  • You are not eligible for a loan (or rebate) covering any energy efficiency measure for which you received a rebate or loan within the past 10 years.
  • Allow Austin Energy access to all areas of the home for a verification inspection, final inspection, and in some cases a quality assurance quality control (QA/QC) inspection to confirm the scope of the project, compliance with program guidelines, local, state, and national codes, and closing of permits as applicable.

Find a Participating Contractor

You must use a participating contractor to qualify for this offering. We recommend that you check references and get at least three different estimates from any of the companies listed on this page.

In addition to performing the no-cost energy analysis and making all recommended improvements, the participating contractor takes care of the entire rebate and loan application process for you. 

Are You Waiting For a Rebate?

Use the confirmation (enrollment) and utility account numbers to check the status of your rebate application.

Participating contractors must comply with all program requirements and conduct business in an honest, professional, and ethical manner. All participating contractors must abide by the Austin Energy Code of Conduct and Ethical Requirements (pdf).

Applying for a Loan?

Get Pre-approval

Pre-approval lets you know how much financing you qualify for. You can easily apply for pre-approval 24/7 by:

  • Applying online.
  • Calling 512-469-7060 or toll free 1-800-933-2029 (select menu Option #3).

Work with Participating Contractor

The participating contractor will work with Velocity Credit Union and Austin Energy on loan approvals, application paperwork, and inspections.

Close the Loan

Once the participating contractor sends Velocity Credit Union the final inspection report and completion certificate, Velocity will:

  • Contact you about closing options once work is complete
  • Pay the participating contractor for completed and approved work
  • Send you a monthly coupon billing packet

Find a Participating Contractor

You must use a participating contractor to qualify for this offering. We recommend that you check references and get at least three different estimates from any of the companies listed on this page.

In addition to performing the no-cost energy assessment and making all recommended improvements, the participating contractor takes care of the entire rebate application process for you. 

Participating contractors must comply with all program requirements and conduct business in an honest, professional, and ethical manner. All participating contractors must abide by the Austin Energy Code of Conduct and Ethical Requirements (pdf).


Company
Phone

The selection of a Participating Contractor to perform work is the sole decision of the property owner and/or authorized lessee/occupant. Inclusion in this directory does not represent an endorsement by Austin Energy of any product, individual, or company. No work is guaranteed or warranty expressed or implied, and Austin Energy makes no guarantees as to the quality, cost, or effectiveness of the products provided and work performed by the contractor, employees, or subcontractors.


Disclaimer

Funding is limited and available only to Austin Energy customers on a first-come, first-served basis. Offerings are subject to change without notice. Rebates are not guaranteed until after Austin Energy's review and approval of the rebate application. Program guidelines include additional requirements and limitations for receiving the above rebates. Contact us for more details.

Date last reviewed or modified: 02/01/2024